5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality management procedures.
Security guard companies are unlike any seller a home manager usually hires. If you employ a painter, you can see whether they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see if the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it is crucial to implement a method of verification and quality management to ensure that issues associated with the lack of doing these tasks don’t start to occur.
In this article we will talk five (5) simple steps to enhancing your security guard service and attaining everything you imagine as your ideal keyholding.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your state is one of these states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security company and ask yourself does it look decent.
It is also your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to display if the guard is a good fit for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue can tell you a lot about what to expect from that shield and it provides you an opportunity to request another shield if you feel it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each shield to the company itself, in many circumstances the guard’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Site Specific Training”. Learn What your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security firm double bank?
Determine the response to each of these questions and be sure they fit with what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes on preparing a shield to work in your premises.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their work is not important and they start to find themselves as not as a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the 2 methods of remote oversight that prove most effective are: Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are on your premises. These tracking systems allow the security guard company to track the time and log the action of these guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the security guard company provides a way of earning sure each guard is secure and alert. By having guards check-in frequently with the security guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions about their duties and responsibilities to ensure they understand their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident the consultant is not really a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.